Last Updated: January 1, 2025

Welcome to Casino Hotels Canada. By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms govern your use of our platform and the booking of accommodations at our partner properties.

Acceptance of Terms

Your use of this website constitutes full acceptance of these Terms and Conditions. If you disagree with any provision, please discontinue use immediately. We reserve the right to modify these terms at our discretion, with changes becoming effective upon posting. Continued use following modifications indicates your acceptance of updated terms.

Booking and Reservations

When making a reservation through our platform:

• All information provided must be accurate and complete
• You must be 19 years of age or older to make bookings
• Reservation confirmations will be sent to the email address provided
• Rates displayed are subject to availability and may change without notice
• Special requests cannot be guaranteed but will be accommodated when possible
• You are responsible for ensuring your booking details are correct before confirmation

Payment Terms

Payment policies include:

• Accepted payment methods include major credit cards and debit cards
• Payment is processed securely through encrypted channels
• Charges will appear on your statement as indicated at booking
• Additional charges may apply for extra services, amenities, or incidentals
• All prices are displayed in Canadian dollars unless otherwise specified
• Applicable taxes and fees will be added to your final bill

Cancellation and Modifications

Cancellation and modification policies vary by property and booking type:

• Specific cancellation deadlines are provided during the booking process
• Cancellations made after the deadline may incur penalty charges
• Non-refundable rates cannot be modified or cancelled for refund
• Changes to reservations are subject to availability and may affect pricing
• Early departure charges may apply if you leave before your scheduled checkout
• Contact the property directly for urgent cancellation or modification requests

Property Rules and Conduct

Guests are expected to:

• Comply with all property policies, rules, and regulations
• Conduct themselves respectfully toward staff and other guests
• Be financially responsible for any damages caused during their stay
• Follow responsible gaming guidelines when using casino facilities
• Present valid government-issued identification upon check-in
• Adhere to posted smoking policies and designated areas

Gaming Activities

Important information regarding gaming:

• Minimum age requirement is 19 years to participate in gaming activities
• Valid government-issued photo identification must be presented upon request
• Individuals prohibited from gaming sites are not permitted to enter
• Management reserves the right to refuse service to any patron
• Responsible gaming resources are available at all properties
• Gaming activities are subject to property-specific terms and regulations

Limitation of Liability

To the fullest extent permitted by law, Casino Hotels Canada and its partners are not liable for indirect, incidental, consequential, or punitive damages arising from your use of our services. This includes but is not limited to losses from booking errors, service interruptions, property closures, or unforeseen circumstances. Our total liability is limited to the amount paid for your reservation.

Intellectual Property

All website content, including text, graphics, logos, images, and software, is the property of Casino Hotels Canada or its licensors and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited and may result in legal action.

Governing Law

These Terms and Conditions are governed by the laws of Canada and the province in which the relevant property is located. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Canadian courts. By using our services, you consent to this jurisdiction.

Contact Us

For questions regarding these Terms and Conditions, please contact us at:

Email: [email protected]
Phone: 1-800-CASINO-1