Effective Date: January 1, 2025

This Privacy Policy outlines how Casino Hotels Canada (“we,” “our,” or “us”) collects, uses, protects, and shares information when you interact with our platform and services. Your privacy matters to us, and we are dedicated to safeguarding your personal information in accordance with Canadian privacy legislation.

Information We Gather

We collect various types of information to provide and enhance our services:

• Personal identifiers including name, email address, phone number, and date of birth
• Payment and billing information for processing reservations
• Booking preferences, accommodation selections, and travel dates
• Device information, browser type, and IP address for website functionality
• Communication records when you contact our support team

How We Use Your Information

The information we collect serves multiple important purposes:

• Processing and confirming your accommodation reservations
• Communicating updates about your bookings and stay details
• Improving our website functionality and user experience
• Sending promotional offers and special deals (with your consent)
• Complying with legal obligations and regulatory requirements
• Preventing fraudulent activities and ensuring platform security

Information Sharing Practices

We respect your privacy and only share information when necessary:

• With property partners to fulfill your reservations and service requests
• With payment processors to complete secure transactions
• With service providers who assist with operations (under strict confidentiality agreements)
• When required by law enforcement or legal proceedings
• With your explicit permission for specific purposes

Data Protection Measures

We implement robust security protocols including encryption, secure servers, regular security assessments, and restricted access controls to protect your personal information from unauthorized access, disclosure, or misuse. While we strive for maximum security, no transmission method over the internet is completely secure.

Your Privacy Rights

Under Canadian privacy law, you have several important rights:

• Access your personal information we maintain
• Request corrections to inaccurate data
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing where applicable

Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings, though disabling cookies may affect certain website functionalities.

Policy Updates

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or via email. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

Email: [email protected]
Phone: 1-800-CASINO-1